Return & Refund Policy
1. Returns
You have 7 Days from the date of delivery to request a return.
To be eligible for a return:
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The item must be unused and in the same condition that you received it.
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It must also be in the original packaging.
2. Non-Returnable Items
Certain types of goods are exempt from being returned:
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Perishable items (e.g., food, flowers)
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Personalized/customized items
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Gift cards
3. Return Process
To initiate a return, contact us at hello@wellux.in with your order number.
We will provide instructions and a return shipping address (if applicable).
4. Shipping Costs
Return shipping is the responsibility of the customer unless the return is due to our error.
Original shipping fees are non-refundable.
5. Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
If approved:
Refunds will be processed to your original payment method.
Please allow [5–10] business days for the refund to reflect on your account.
6. Exchanges
We only replace items if they are defective or damaged. If you need an exchange, email us at [your support email].
7. Contact Us
If you have any questions, feel free to contact us at:
📧 Hello@wellux.in